Hello Mr. Bryant,
I've been asked to investigate your account and the charges that have been generated since moving to your new provider. While we received notice that the MAC had been used and given to your new provider, unfortunately we never received the notice that the work had been completed for us to close the account.
As payment was made for services up to the <date removed>, I have removed all outstanding charges from the account and ensured that the account is closed to prevent further charges being made in error. Your account is now closed and completely settled.
Please accept my sincere apologies on behalf of Virgin Media for any inconvenience caused in this matter.
Kind regards,
<name removed to protect the innocent!>
Virgin Media National
Customer Complaints Team
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