So I thought I’d use their web presence to give them our feedback, which was a bit pointed but then we did want them to mend the damage to the road surface:
It was with some amusement that we received this back:
I don’t see this as a logical part of their “friendly and professional service”, I’d dispute the word extremely. And of course the word remediation has nothing to do with recompense – we just want the surface re-instated.
Equally tickling is the dual assertion that the road surface is both dirt and tarmac (which was invented about 1500 years after the Romans left!).
I’d say it’d be better to mollify complainants than discharge aggressive, factually incorrect and facetious replies to potential customers. Pissing people off is never a good B2B or B2C tactic